Returns & Exchanges

REFUND POLICY:

 

STORE CREDIT AVAlIABLE ALSO!

If the customer has already received the product and would like a refund, they would need to return the product back to us within 30 days of its original shipment date. The hair must be in its original condition and it cannot have been worn or opened. You can follow our return policy with the information below:

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.

Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in-store purchases.

***Please note that our online store is separate from our store, therefore online orders cannot be returned for in-store credit and they must be refunded to their original form of payment or online credit only. Online orders cannot be exchanged in-store.

 

Herlocks Hair Co. | RETURNS
645 W 9TH ST
SUITE #110-260
LOS ANGELES, CA 90015

RUDE CUSTOMERS:

WE UNDERSTAND THAT WE CANT PLEASE EVERYONE AND NOT EVERYONE WILL BE HAPPY WITH THE SERVICE WE PROVIDE, HOWEVER WE TRULY TRY OUR BEST WITH EVERY SINGLE CUSTOMER AND WANT TO ENSURE EVERYONE RECEIVES THE BEST SERVICE POSSIBLE.

HOWEVER, WE DO NOT TOLERATE ANY HARASSMENT, ABUSE, SLANDER OR LIBEL – AND ANY SUCH INSTANCES WILL IMMEDIATELY RESULT IN AN INDEFINITE HOLD ON ALL CURRENT AND FUTURE ORDERS AND POSSIBLE LEGAL CONSEQUENCES.

FRAUD & BANK DISPUTES

IF YOU DECIDE TO DISPUTE ANY ORDER YOU’VE PLACE WITH US THROUGH YOUR BANK AND COMMIT BANK FRAUD AFTER WE HAVE CONFIRMED OR SHIPPED YOUR ORDER, WE WILL PRESS CHARGES TO THE FULLEST EXTENT OF THE LAW. THIS IS BANK FRAUD AND WE PAY HEFTY LEGAL FEES TO ENSURE ALL SCAMMERS PAY FOR THEIR CRIMES.

PLEASE NOTE: FEDERAL LAW STATES YOU CANNOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED. WE ADHERE TO STRICT POLICIES IN REGARDS TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED.THE HAIR MUST REMAIN IN THE BUNDLE AND NOT BE UNTIED AT THE TOP.THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND TAGGED.RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE A EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.

ANY USED HAIR THAT WE RECEIVE WILL BE IMMEDIATELY DISCARDED AND WILL NOT BE HANDLED OR RETURNED BY OUR TEAM.

FOR MORE INFORMATION PLEASE EMAIL US!


PLEASE NOTE: FEDERAL LAW STATES YOU CANNOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED. WE ADHERE TO STRICT POLICIES IN REGARDS TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED.THE HAIR MUST REMAIN IN THE BUNDLE AND NOT BE UNTIED AT THE TOP.THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND TAGGED.RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE A EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.
ANY USED HAIR THAT WE ARE SENT BACK WILL NOT BE RETURNED.
FOR MORE INFORMATION PLEASE EMAIL US!